Contact
Email support:
- Email: support@k2sim.app
- Typical response: 24–48 hours
Include this
Email, username, and what you were doing when it happened (page + action).
Quick checklist
Most issues are one of these:
- Make sure you’re logged in.
- If you expect alerts: iOS notifications are enabled.
- Your strategy is deployed (if applicable).
- Try closing and reopening the app / browser tab.
Account & billing
Manage your plan from Account. Use Manage billing to update card or cancel.
I chose Pro — how do I activate it?
Go to Account and click Activate Pro. Checkout opens in a new tab.
I’m not getting alerts
Enable notifications in iOS Settings and confirm the strategy is deployed.
How do I delete my account?
From the web: Account → Danger zone. If you’re Pro, cancel billing first.